Welcome to the North Sails Apparel FAQ page. Here you’ll find answers to common questions about our premium sailing-inspired collections, shipping policies, returns, and more. Should you need further assistance, our customer service crew is always ready to help at [email protected].
About Our Brand
Who is North Sails Apparel designed for?
Our collections are crafted for modern explorers who value both style and performance. Whether you’re preparing for urban adventures or coastal getaways, our maritime-inspired apparel, accessories, and lifestyle products are designed to transition seamlessly from deck to dinner. Our target customers appreciate premium quality, nautical aesthetics, and the spirit of ocean exploration.
What defines North Sails Apparel’s style?
Our style blends maritime functionality with contemporary design. You’ll find clean lines, technical fabrics, and versatile pieces that work across multiple settings. From our 727 Bags to Fall Winter ’23 collection, each item reflects our sailing heritage while meeting modern lifestyle needs.
Product Information
What product categories do you offer?
Our collections include:
- Premium apparel (Deckwear, Jackets, Beachwear)
- Footwear designed for coastal living
- Bags and accessories (727 Bags, Luggage & Accessories)
- Special collaborations (like our Maserati X NS collection)
- Seasonal collections (Fall Winter ’23)
- Lifestyle products inspired by ocean exploration
Are your products suitable for both men and women?
Yes! While we have a dedicated MEN category, many of our collections are unisex and designed to complement various styles. Our sizing information is detailed on each product page to help you find the perfect fit.
Shipping & Delivery
Where do you ship?
We ship worldwide to most destinations, excluding some Asian and remote regions. Our Colorado Springs headquarters serves as the launching point for all orders, which are then delivered via our global shipping network.
What shipping options are available?
We offer two shipping methods:
- Standard Shipping ($12.95 USD): Processed in 1-2 business days, delivered via DHL or FedEx in 10-15 business days with full tracking.
- Free Shipping: Available on orders over $50 USD, processed in 1-2 business days, delivered via EMS in 15-25 business days (our most eco-conscious option).
How can I track my order?
Both shipping methods include tracking. For Standard Shipping via DHL/FedEx, you’ll receive tracking information via email. For Free Shipping via EMS, tracking details will be provided once your order ships. If you haven’t received tracking information within 3 business days, please contact our customer service.
Returns & Exchanges
What is your return policy?
We offer easy returns within 15 days of receiving your order. Items must be unworn, undamaged, and in their original packaging with tags attached. Please contact our customer service team at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method as we cannot be responsible for lost return packages.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. The timing of the refund appearing in your account depends on your financial institution.
Payments & Accounts
What payment methods do you accept?
We accept all major payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information. We don’t store credit card details on our servers after your transaction is complete.
Do you offer gift cards or store credit?
Currently, we don’t offer gift cards or store credit options. We recommend checking back as we frequently update our services to better serve our community of modern explorers.
Customer Service
How can I contact customer service?
Our customer service crew is available via email at [email protected]. We typically respond within 24-48 hours. For faster service regarding existing orders, please include your order number in your message.
What are your customer service hours?
Our customer service team operates Monday through Friday, 9:00 AM to 5:00 PM Mountain Time (Colorado Springs time). Messages received outside these hours will be answered the next business day.
Still Have Questions?
If you didn’t find the answer you were looking for, please don’t hesitate to reach out to our customer service team. We’re committed to ensuring your North Sails experience is as smooth as sailing with fair winds and following seas.
Email: [email protected]
Physical Address: 843 Clover Drive, Colorado Springs, US 80907