Returns & Exchanges

At North Sails Apparel, we stand behind the quality of our sailing-inspired collections. If your purchase doesn’t meet your expectations, our crew is ready to assist with returns or exchanges within 15 days of delivery.

SMOOTH SAILING RETURN PROCESS

Step 1: Prepare Your Return

Ensure your items are:

• Unworn, unwashed, and in original condition
• With all tags attached
• In the original packaging (especially important for our 727 Bags and Luggage & Accessories)

Step 2: Initiate Your Return

Email our customer service team at [email protected] with:

• Your order number
• Item(s) you wish to return/exchange
• Reason for return
• Whether you prefer a refund or exchange

Step 3: Ship Your Return

Once approved, you’ll receive return instructions. Please note:

• Return shipping costs are the customer’s responsibility
• We recommend using a trackable shipping service
• Ship to: North Sails Apparel Returns, 843 Clover Drive, Colorado Springs, CO 80907, USA

REFUND PROCESS

Once we receive and inspect your return:

• Refunds are processed within 5-7 business days
• Your original payment method will be credited (Visa, MasterCard, JCB, or PayPal)
• Shipping fees are non-refundable
• You’ll receive email confirmation when processed

EXCHANGES

For exchanges of our Fall Winter ’23 collection or other items:

• We’ll ship your new item once the return is received
• Standard shipping rates apply unless the new order qualifies for free shipping
• If the exchange item costs more, you’ll be invoiced for the difference

INTERNATIONAL RETURNS

For our global explorers outside the U.S.:

• Customs fees are non-refundable
• Return shipping costs may be higher than original shipping
• Processing may take additional 3-5 business days