At North Sails Apparel, we’re committed to ensuring smooth sailing for your orders from our ocean-inspired collections. Below you’ll find all the details about our shipping options and fair return policy.

Shipping Information

Order Processing

We typically process orders within 1-2 business days. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two shipping options to suit your needs:

  • Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 days after dispatch
  • Free Shipping (Orders over $50): Delivered via EMS within 15-25 days after dispatch

Note: We currently ship worldwide, with the exception of certain Asian countries and remote locations. Shipping times may vary during peak seasons or due to customs processing.

Returns & Exchanges

We stand behind the quality of our sailing-inspired collections. If your purchase doesn’t meet your expectations, our crew is ready to assist with returns or exchanges within 15 days of delivery.

Return Process

Special Note: The following items cannot be returned for hygiene/security reasons:

  • Maserati X NS collaboration items (due to their limited edition nature)
  • Footwear that shows signs of wear
  • Any items marked as “Final Sale”

Step 1: Prepare Your Return

Ensure your items are:

  • Unworn, unwashed, and in original condition
  • With all tags attached
  • In the original packaging (especially important for our 727 Bags and Luggage & Accessories)

Step 2: Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Return Request Template:

Subject: Return Request for Order #[Your Order Number]

Body:
Dear North Sails Crew,

I would like to request a return/exchange for my recent order #[Your Order Number].

Items to return: [Product Name, Size, Color]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for [Product Name, Size, Color]]

I confirm the items are in original condition with all tags attached.

Best regards,
[Your Full Name]
[Your Email Address]

Step 3: Ship Your Return

Once approved, you’ll receive return instructions. Please note:

  • Return shipping costs are the customer’s responsibility
  • We recommend using a trackable shipping service
  • Ship to: North Sails Apparel Returns, 843 Clover Drive, Colorado Springs, CO 80907, USA

Refund Process

Once we receive and inspect your return:

  • Refunds are processed within 5-7 business days
  • Your original payment method will be credited (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable
  • You’ll receive email confirmation when processed

Exchanges

For exchanges of our Fall Winter ’23 collection or other items:

  • We’ll ship your new item once the return is received
  • Standard shipping rates apply unless the new order qualifies for free shipping
  • If the exchange item costs more, you’ll be invoiced for the difference

International Returns

For our global explorers outside the U.S.:

  • Customs fees are non-refundable
  • Return shipping costs may be higher than original shipping
  • Processing may take additional 3-5 business days

Need Assistance?

Our crew is ready to help with any questions about returns for our Ocean Exploration gear or other collections. Contact us at [email protected].

Fair winds and following seas on your North Sails journey.